Customers & proof
Anonymized · NDA-protectedRepresentative real-time Genesys Cloud integration outcomes from Streamvane deployments — anonymized enterprise contact-center programs.
Concurrent agents in a single supported program
Structural KPIs delivered per deployment
Streaming KPI latency on the event path
Connector targets running in production
Figures are representative of production program patterns. Verified, named references available under NDA on request.
How we handle proof
Enterprise buyers need proof that Tessovia runs in production, not only in architecture diagrams. So we publish the pattern, and protect the client.
Representative programs
Different industries, different destinations — the same engine, computing each KPI once and delivering it where the business actually works.
Telecommunications & cable
Tier-1 operator · 5,000+ concurrent agents
WFM and legacy operational systems needed scheduled KPI feeds bundling agent, skill and routing dimensions that Genesys doesn't export natively. Hand-built scripts with hard-coded queue IDs broke silently on every routing change.
Feed families in production
Routing complexity absorbed
Manual reconciliation
Customer-support BPO
Outsourcer running multiple client programs
After a Genesys Cloud migration, supervisors lost their familiar operational views and contractual client-reporting deadlines were suddenly at risk — across several programs at once, each with its own KPI contract.
Queues monitored
Reporting restored in
Client programs on one core
Banking & insurance
Regulated financial services group
Strict data residency, audit and a long InfoSec review meant operational metrics had to stay inside the group's own Azure — with documented KPI definitions, least-privilege access and nothing resting in a vendor tenant.
Data residency
Access model
KPI definitions
Utilities
National utility contact center
Outage events spiked inbound volume up to 8× baseline within minutes. Reporting built for the daily baseline failed at exactly the moment the command center needed a live operational picture.
Peak surge handled
Operational visibility
Channels unified
In their words
For the first time, the number our planners see and the number our client sees are the same number — in real time.
The migration stopped being a reporting risk. Each wave went live with its dashboards and feeds already running.
It runs inside our own Azure, under our own keys. That single fact cleared the longest part of our security review.
Quotes are representative of feedback from anonymized programs. Attributed references are available under NDA.
Bring your industry and your feed requirements to a discovery call — we'll map the pattern that fits, and connect you with an NDA-covered reference where one applies.
Streamvane by Tessovia · Azure · AWS · GCP · Your data, your keys