Last updated: 22 June 2026
These Terms of Service (this "Agreement") govern your access to and use of the Streamvane website at streamvane.io (the "Site") and the products, evaluations and services made available by Nervos Network S.L., operating the Streamvane brand ("Tessovia", "we", "us" or "our") (collectively, the "Services"). "You" means the entity you represent, or you individually if you are acting on your own behalf. By accessing the Site or using the Services, you agree to this Agreement.
1. Order Forms; grant of right to use
We and you may execute one or more written order forms or statements of work that reference this Agreement (each, an "Order Form"). Each Order Form is subject to this Agreement, to the exclusion of any different or additional terms in your purchase order or similar document. Subject to your compliance with this Agreement and the applicable Order Form, we grant you a non-exclusive, non-transferable, non-sublicensable right to access and use the Services specified on that Order Form, for the stated term, for your internal business purposes.
2. Deployment model and your environment
Streamvane is typically deployed inside your own cloud tenant (Azure, AWS or GCP). Where the Services run in infrastructure you own and operate, you are responsible for that infrastructure, its configuration, access controls and the costs of operating it. We are responsible for the Streamvane software components we provide, as described in the applicable Order Form and documentation.
3. Support and service levels
We will provide support and availability for the Services in accordance with the support package set out on the applicable Order Form, if any, and our then-current support practices. We are under no obligation to provide support for Services accessed on a free or evaluation basis.
4. Updates
From time to time we may provide upgrades, patches, enhancements or fixes for the Services ("Updates"). Updates become part of the Services and are subject to this Agreement. We are not obliged to provide any particular Update.
5. Ownership; feedback
As between the parties, we retain all right, title and interest in and to the Streamvane software, the Services and all related intellectual property, including any copies, improvements and derivative works. No rights are granted except as expressly set out in this Agreement. If you provide suggestions, comments or other feedback about the Services ("Feedback"), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use that Feedback for any purpose, without obligation to you, provided we do not disclose your Confidential Information in doing so.
6. Fees; invoicing; payment
You will pay the fees set out in each Order Form ("Fees"). Unless an Order Form states otherwise, Fees are invoiced in advance and payable within thirty (30) days of the invoice date. You are responsible for applicable taxes other than taxes on our net income. Except as expressly stated, Fees are non-refundable and non-creditable. Overdue amounts may accrue interest at the lower of 1.5% per month or the maximum permitted by law.
7. Acceptable use and restrictions
Except as expressly permitted, you will not (and will not permit any third party to):
- reverse engineer, decompile or attempt to derive the source code or underlying structure of the Services, except to the extent applicable law expressly permits;
- modify, translate or create derivative works based on the Services;
- rent, lease, sell, sublicense, distribute or otherwise transfer the Services to a third party, or use them for the benefit of a third party;
- remove or alter any proprietary notices;
- build a competing product, or copy the features or design of the Services;
- interfere with the proper operation of the Services, or attempt to gain unauthorized access to them or their related systems;
- use the Services in violation of applicable laws, including data-protection, export-control and sanctions laws.
You are responsible for all activity conducted through your access to the Services.
8. Your data
"Your Data" means any data, content or material you provide, upload or process through the Services. You retain all right, title and interest in and to Your Data. Where the Services are deployed in your own cloud, Your Data remains within your environment and under your control. You are responsible for the accuracy, legality and appropriate use of Your Data, and for ensuring you have the rights necessary to process it through the Services. We may use aggregated, anonymized data — which cannot reasonably be linked to you — to operate and improve the Services.
9. Data protection
To the extent we process personal data in connection with the Services, we do so in accordance with our Privacy Policy and, where we act as a processor on your behalf, the data-protection terms of the applicable Order Form. You acknowledge the Privacy Policy as part of this Agreement.
10. Evaluations, pilots and free offerings
Where Services are provided on a free, pilot or evaluation basis, they are provided "as is", without warranties, support or indemnities, and may be modified or discontinued at any time. Our total liability arising from any free or evaluation Services will not exceed one thousand euros (€1,000). You are responsible for exporting any data before such Services end.
11. Professional and implementation services
Where we provide implementation, integration or other professional services ("Professional Services") under a statement of work, those services are subject to this Agreement. Unless the statement of work states otherwise, we retain ownership of methodologies, tools and reusable components we create, and you retain ownership of data you supply. To the extent you need access to deliverables to receive the benefit of the Professional Services, we grant you a limited, non-exclusive right to use those deliverables for your internal business purposes.
12. Confidentiality of your identity
We respect the confidentiality of our customers. We will not publicly identify you as a customer, or use your name, logos or trademarks, without your prior written consent. Our public materials describe engagements in anonymized, non-identifying terms.
13. Term and termination
This Agreement begins when you first access the Services and continues until all Order Forms have expired or terminated. Either party may terminate for material breach if the breaching party fails to cure within thirty (30) days of written notice. We may suspend access where your account is significantly overdue or where your use threatens the security or integrity of the Services, using reasonable efforts to notify you first. Provisions that by their nature should survive termination will survive, including accrued payment obligations, ownership, confidentiality, disclaimers and limitations of liability.
14. Confidentiality
Each party may receive non-public information of the other that is marked or reasonably understood to be confidential ("Confidential Information"). The receiving party will use Confidential Information only to perform under this Agreement, will protect it with at least reasonable care, and will not disclose it except to personnel and advisers who need it and are bound by similar obligations. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was already known to it without a duty of confidentiality, is independently developed, or is rightfully received from a third party. Disclosure required by law is permitted with prompt notice where lawful.
15. Warranty and disclaimer
We warrant that, during the applicable Order Form term, the Services will operate in substantial conformance with the applicable documentation. Your sole remedy for breach of this warranty is for us to use commercially reasonable efforts to correct the non-conformance. Except as expressly stated, the Services are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
16. Limitation of liability
Except for the parties' indemnification and confidentiality obligations, neither party will be liable for any indirect, incidental, special, punitive or consequential damages, or for lost profits or data, however arising. Each party's total aggregate liability arising out of or related to this Agreement will not exceed the Fees paid or payable by you in the twelve (12) months preceding the event giving rise to the claim.
17. Indemnification
Each party (as "Indemnitor") will defend the other and its affiliates from third-party claims to the extent arising from: (a) in your case, Your Data or your use of the Services in breach of this Agreement; and (b) in our case, an allegation that the Services, as provided by us, infringe a third party's intellectual property rights — and will indemnify against resulting losses finally awarded or agreed in settlement. Our obligations do not apply to claims arising from your specifications, modifications you make, or combinations with materials we did not provide. Indemnification is conditioned on prompt notice, control of the defense by the Indemnitor, and reasonable cooperation.
18. Governing law and jurisdiction
This Agreement is governed by the laws applicable at the place of establishment of Nervos Network S.L., excluding its conflict-of-law rules, and the parties submit to the exclusive jurisdiction of the competent courts of that place. The specific governing law and venue for a given engagement may be set out in the applicable Order Form.
19. Notices
Notices under this Agreement must be in writing and are deemed given when received, whether delivered personally, by recognized courier, or by email with confirmation of receipt, using the contacts set out on the most recent Order Form or, for general notices to us, admin@streamvane.io.
20. Force majeure
Except for payment obligations, neither party is liable for any failure to perform caused by events beyond its reasonable control, including natural events, fire, flood, power or internet failure, denial-of-service or similar attacks, acts of war or terrorism, civil disturbance, labor disruption, or governmental action.
21. Assignment
Neither party may assign this Agreement without the other's consent, except that either party may assign it in connection with a merger, acquisition or sale of substantially all of its related business, and we may use subcontractors to perform our obligations. No agency, partnership or joint venture is created by this Agreement.
22. Entire agreement; enforceability
This Agreement, together with any Order Forms and the Privacy Policy, is the entire agreement between the parties regarding its subject matter and supersedes prior or contemporaneous communications. If any provision is held unenforceable, it will be reformed only to the extent necessary to make it enforceable, and the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver of it.
Contact
Questions about these Terms? Contact Nervos Network S.L. at admin@streamvane.io.