Built for large Genesys Cloud programs
Streamvane targets enterprises where operational KPIs must leave the platform — auditable, on contract and at scale. The pressures differ by vertical; the Reactive Engine and client-owned Azure foundation stay the same.
Same engine, vertical-specific pressure
A telco fights SLA credits and routing complexity; a BPO fights per-client reporting margin; financial services fights governance and audit. Each detail page shows the typical architecture, KPI families in scope and the engagement pattern for that vertical.
Industries we serve
Where KPI delivery — not supervisor screens — is the recurring integration challenge.
Telco & cable
High-volume, SLA-sensitive centers with complex skill/VDN routing and multi-site command centers.
HTTP feeds · REST · Power BI
BPO & outsourcing
Per-client contractual reporting and feed formats delivered from one reusable Reactive Engine.
HTTP feeds · REST
Utilities
Outage-driven volume spikes and command-center visibility when it matters most.
REST · Power BI · feeds
Financial services
Governance, audit trails and data residency on Azure infrastructure the bank owns.
Azure stack · REST · Power BI
Cross-industry
What strong-fit programs share
Regardless of vertical, the programs where Streamvane pays off look like this.
Genesys Cloud at scale
Typically 500+ agents, where KPI consistency and feed reliability genuinely move the business.
A downstream KPI consumer
WFM, a client contract, a warehouse or a CRM that automatically consumes the metrics — not dashboards alone.
Azure (or willing to)
An Azure subscription, or the appetite to deploy on one, so data and keys stay under your control.
Costly definition disputes
Disagreements over 'the real number' expensive enough to fund integration properly.
Map Streamvane to your vertical
Book an industry-specific assessment and we'll bring the architecture, KPI families and engagement pattern for your sector.
Streamvane by Tessovia · Azure · AWS · GCP · Your data, your keys