Post-migration Genesys real-time reporting
Migrating to Genesys Cloud breaks downstream reporting: legacy feeds, supervisor habits and WFM integrations tied to the previous platform stop working. Streamvane keeps the floor sighted through every wave.
The challenge
Reporting goes dark exactly at cutover
Migration projects focus on routing, IVR and the agent desktop — not always on rebuilding every KPI destination. Supervisors and planners operate blind until custom integrations catch up.
Competitors publicly cite restoring supervisor visibility after migration as a core scenario. Streamvane addresses the same pain with a multi-connector fabric — not only dashboards — so confidence in the new platform doesn't drop for reasons that have nothing to do with the platform.
The approach
Stand up KPI destinations before each wave
- 1
Inventory
Catalogue the KPIs and feeds that will be lost in migration.
- 2
Map
Map Genesys Cloud topics to replacement reactive-processing modules.
- 3
Deploy in parallel
Stand up the Azure pipeline alongside the migration waves, not after.
- 4
Connect
Power BI for interim visibility, HTTP feeds for WFM parity, APIs for command centers.
- 5
Reconcile
Run old and new numbers side by side until the business signs off definitions.
Risk register
How the fabric closes each migration risk
| Migration risk | How the fabric closes it |
|---|---|
| Legacy WFM feed stops at cutover | Stand up the replacement HTTP feed before the wave, reconcile against the old one |
| Supervisors lose familiar KPIs | Interim Power BI views from day one of each wave |
| Command-center APIs break | REST endpoints mapped to new Genesys topics ahead of time |
| “The new numbers look wrong” | Side-by-side reconciliation until the business signs off definitions |
No blind period
Keep the floor sighted through every wave
The riskiest moment in a Genesys program is cutover, when reporting quietly goes dark. Running the KPI fabric in parallel with the migration waves keeps the operational picture continuous, so the business judges the migration on routing — not on a reporting gap you could have avoided.
- Each wave goes live with its KPI destinations running
- Old and new numbers reconciled, not assumed
- A documented baseline every later connector reuses
Outcomes
Outcomes
Migration KPI assessment
Share your migration plan and the feeds at risk; we'll map the destinations to restore before your first wave.
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