Streamvane
Use case · BPO

Real-time BPO client reporting

Business process outsourcers must report operational KPIs to clients under contractual schemas — not just to internal supervisors. Streamvane separates the stable Genesys semantics from each client's variable contract.

Shared corePer-client mappingAudit-ready storeReuse on onboarding
BPO reporting assessmentAll solutions
BPO multi-client Genesys KPI reporting fan-out

The challenge

Per-client integrations destroy margin

Each client program may require different KPI bundles, cadences and formats. Building custom integrations per client destroys margin and creates inconsistent numbers across programs.

The margin killer is treating each client as a fresh integration. Streamvane inverts that: define the Genesys KPI semantics once on a shared core, then express each client's contract as a connector mapping.

The approach

One core, many contracts

  1. 1

    Shared Reactive Engine

    Compute Genesys KPI semantics once where they align across programs.

  2. 2

    Per-client mapping

    Express each client's payload shape, cadence, destination and naming as a connector mapping.

  3. 3

    Client-owned store

    Persist metrics in an audit trail for dispute resolution and QBRs.

  4. 4

    Reuse on onboarding

    New programs reuse the core and ship a mapping, not a new pipeline.

Contract variables

What changes per client — and where it lives

Client contract variableWhere it lives
KPI bundle & definitionsShared core, mapped per program
Cadence (real-time, hourly, daily)Connector schedule
Format (portal API, CSV/SFTP, BI)Connector type
Field names & unitsConnector mapping, not engine changes
One core fanning out to many client reporting streams

Stable vs variable

Every client contract is a connector mapping

Streamvane separates the stable part — Genesys KPI semantics, computed once on a shared core — from the variable part — each client's payload shape, cadence, destination and naming. New programs reuse the core and ship a mapping, so a margin business stays a margin business.

  • Define once, map per client
  • Consistent metric meaning across programs
  • Onboarding measured in weeks

Outcomes

Numbers you can defend in a QBR

Contractual KPIs are revenue, and a disputed figure can become a credit.

Show how a number was produced — per client, per interval
Turn disputes and audits into a query instead of an argument
One client's 'service level' means the same as another's
New programs ship a mapping, not a new pipeline

Keep exploring

BPO industryOperational HTTP feedsREST APIPricing & packages

BPO reporting assessment

Bring two or three client contracts; we'll show how the same core ships both as connector mappings.

Book a discovery callAll solutions

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